TCG's Help Desk is here to assist those who have purchased our products and might have questions or problems with their installation, configuration and/or operation. Our goal is to help users with their issues and determine if there is an equipment problem requiring repair, we will arrange for prompt repair service.

This service is provided at no cost to customers as long during the product's warranty period.
We also provide telephone and internet based Help Desk support to specific customers for application software covered by support agreement contracts.

Our Help Desk is manned Monday–Friday from 9 a.m. to 5 p.m. (Eastern Time).
You can get in touch with us by either:

***NEW***
Get support live online by clicking on the blue link in the bubble below during business hours

- Calling us at either (888) 525-0044 or (410) 239-6808
- Filling out the form below

After Hours TCG Support Request form
Contact Name
Agency/Company
Location
Telephone Number
Product Part Number
Serial Number
Question/Problem